Event Terms & Conditions.

Please read these Terms & Conditions carefully before purchasing tickets. By purchasing tickets, completing a Booking Form or attending an Urban Events Production in any capacity including direct employment or contracting, you are agreeing to be bound by the following Terms & Conditions.

1.0 Definitions

UEL – Urban Events Limited ‘UEL’ means all companies in the URBAN EVENTS Group including but not limited to Urban Events Limited, Indulge Auckland, and all brands and operating companies controlled by or associated with those entities.

Indulge Auckland is a all age event with R18 areas.

Booking Form/Agreement – forms used to confirm the details of the purchase of Indulge Auckland Tickets and Hospitality Packages, Marquee Facilities and their agreed Packages. Payment of any invoice is deemed acceptance of our booking terms and conditions.

Client – Client means the party named and described as the “client” on the UEL Booking Form, or such person or organisation as may be substituted with the written consent of the UEL.

Estimated Event Price – The sum initially estimated by UEL to be the cost to hire the Marquee Facilities and/or for the provision of the Catering Packages, plus GST.

Tickets and Hospitality Packages –  admission tickets to public areas, the General Admission, the VIP Champagne Alfresco Terrace, products such as bar tabs or those areas with defined hospitality packages such as the Corpotate Hospitality.

2.0 Agreement

2.1 A binding agreement between UEL and the Client is effective upon UEL receiving a properly completed Ticket purchase / Booking Form/payment of invoice/ Agreement and the Client meeting the payment terms as required.

2.2 Bookings are subject to the availability of the requested facility and will not be reserved or confirmed until receipt of a properly completed Ticket purchase / Booking Form/Agreement and full payment is received in accordance with these Terms & Conditions.

2.3 No cancellation or termination of the agreement by the Client will be accepted by UEL after a completed Agreement has been signed and payment has been received, and UEL will not issue any refund for any part or full payment under any circumstance.

3.0 Payment

3.1 All bookings for Tickets and Hospitality Packages must be accompanied by full payment in the form of a cheque, direct credit, cash or by credit card.

3.5 All prices quoted in the Agreement are based on the information provided by the Client. Alterations to the details of the Event may result in adjustments to the Estimated Event Price. Whilst every care is taken in calculating the Estimated Event Price, the sum should not be regarded as the final cost and UEL reserves the right to pass on to the Client any cost increases or additional costs due to alterations that UEL may incur post the date on which UEL issued its original invoice to the Client.

3.7 GST will apply to all goods and services supplied where applicable. Prices are in New Zealand dollars and includes GST unless otherwise stated.

3.8 All Catering Packages for the Event must be consumed within the timeframe as stipulated by UEL.

(a) Packages inclusive of beverages – UEL accepts no responsibility for late arrivals and the package duration may not be extended beyond the stipulated time under any circumstances. The Client must provide credit card details or cash for payment of beverages consumed past that time.

(b) Packages not inclusive of beverages – The Client must provide credit card details for payment of beverages on consumption or pay cash for beverages when purchased. AWOP wrist bands will be provided in accordance with the ticketed information on the ticketing chosen by UEL with may differ from event to event.

4.0 Use of facilities

4.1 The serving and consumption of alcohol is subject to Liquor Licensing laws including the Sale and Supply of Alcohol Act 2012 and its requirements.

4.2 A dress code of smart attire applies to all hospitality areas and events and will be enforced.

4.3 Promotional photographs and film footage are taken on the Event day. By entering the Event site as a patron/contractor or entertainment (for clarity this includes, but not limited to, Celebritie Cheifs commentators, videographers, photographers and Musicians/DJ’s) you are deemed to be consenting to the use of your image (this also includes images taken by you or shared by you), by UEL and Indulge Auckland for promotional purposes. Remote piloted aircraft systems (e.g. drones) may be used at the venue and you consent to their use. This clause protects UEL from any perceived trademark or copyright claims against it, as UEL is the sole creator of this event and holds all rights.

4.4 Marquee Clients may, at their own cost, decorate their marquees and rooms internally on the day prior to the event as previously arranged with UEL and subject to availability. The Client will have full responsibility for the security, delivery, assembly and set up of all decorations and associated materials. The Client must obtain approval from UEL for any works that will be suspended from, affixed to or that will impact upon or apply any significant pressure to the UEL’s facilities.

5.0 Issue of tickets

5.1 Tickets will be electronically supplied on receipt of full payment by email. 

5.2 The issue of tickets to a particular facility does not permit entry to any other private facility. However, you may access and utilise public areas.

5.3 Your tickets are stored electronically with us at the box office so with ID we can easily recover this on the day for you. UEL will not accept responsibility for misplaced, lost or stolen tickets previously issued. Any replacement tickets will be issued at the sole discretion of UEL, and UEL reserves the right to charge for the replacement of any tickets issued. UEL will not issue any refunds under any circumstance. 

5.4 All advertising of tickets, including ticket price, is subject to availability. UEL events follow an early bird, first release and second release structure and are in line with all advertising.

6.0 Display of tickets

6.1 Correct ticketing must be displayed at all times and/or on request. Failure to comply will result in entry being refused or removal from the venue.

7.0 On-selling

7.1 The on-selling of tickets for gain is not permitted. Clients are not permitted to sell or on-sell for gain any part of their Private Marquee, including the Catering Package. Any form of advertising or promoting of such is deemed to be on-selling. Any Client who offers to on-sell or is deemed to be on-selling for gain will have their booking cancelled, unless this is authorised by UEL.

7.2 Clients are entitled to share the cost of entertainment with their guests, however if the Client is operating their facility to earn a profit, they are deemed to be on-selling.

8.0 Indemnity

8.1 All Clients release and indemnify UEL from and against, and UEL will not be liable for, any claims, demands, actions, suits or proceedings, costs, expenses, losses, damages arising out of or otherwise in connection with use of the tickets or any facilities to which the tickets relate by the ticket-holder or his or her agents, employees invitees and/or guests.

9.0 Alterations to the Event Day

9.1 The event day venues are outdoors.

9.2 If any part of the Event including, without limitation, performance or event is cancelled, abandoned or postponed, in whole or in part, due to adverse weather or for any other reason whatsoever that is beyond UEL’s control, including, without limitation, by reason of fire, flood, earthquake or similar catastrophic event, state of emergency, Act of God, warlike hostilities, an Act of Parliament, regulation or direction or any strike or industrial action, disruption to the power supply, or any cause not within the control of the Organisers, (together “Force Majeure Event”) then the Organisers shall not be liable in any way whatsoever for any expenditure of liability of loss, including consequential loss incurred by the Client. There is no right to refund or exchange and no obligation is assumed by UEL for the arrangement of a substitute event, performance or any other element.

9.3 Due to unforeseen circumstances it may be necessary for UEL to reschedule the Event day and that, if UEL does so, UEL will use its reasonable endeavours to provide on the rescheduled day a comparable facility to the Client. If UEL does provide a comparable facility on the rescheduled day the Client is bound to accept that facility and these terms and conditions will apply in all respects.

9.4 Programmes, menus and the duration and timing of performances, events and other activities at the Event may be subject to alteration without notice. UEL reserves the right to vary, add, withdraw or substitute advertised programmes, menus, seating arrangements and/or facilities at any time.

10 COVID-19

Ticket holders - if the Government enforces any event restrictions due to COVID-19, which will require the event to be rescheduled, we will endeavour to find new dates for the event and this date will be displayed at point of ticket sale, this date will be the new event date and if successfully completed then a refund for rescheduling will not apply. If ongoing restrictions prevent the rescheduled dates from progressing, then ticket holders will have the option of holding their booking for the next event, as all tickets will be automatically valid for any future events, or apply for a full refund (less booking fee).

11.0 General

11.1 All representations and warranties, whether expressed or implied are excluded to the maximum extent permitted by law.

11.2 This contract is governed by and construed in accordance with New Zealand law and customers agree to submit to the exclusive jurisdiction of the courts of New Zealand.

11.3 The Indulge Auckland website may contain hyperlinks and other pointers to websites operated by third parties. These linked websites are not under the control of UEL or its related bodies corporate, and UEL and its related bodies corporate are not responsible for the contents of any linked website or any hyperlink contained in a linked website. These hyperlinks are provided to you for convenience only, and the inclusion of any link does not imply any endorsement of the linked website by the UEL. You link to any such website entirely at your own risk.

11.4 Contact details provided when purchasing tickets and hospitality packages can be used by UEL for promotional, marketing and research purposes including information and ticket promotions to our other events. By attending these event or accessing our website, or social media and or the chatbot we assume you accept these terms and conditions in full. Do not continue to use Urban Events Ltd’s website or the chatbot, if you do not accept all of the terms and conditions stated on this page.

11.5 Unless otherwise stated, we may disclose your personal information to third parties who assist us in providing services or who perform functions on our behalf, for example, ticketing agencies, specialist consultants, clients of Indulge Auckland®, and contractors who provide certain services to us.